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Smart and smarter: Overcoming limitations of rule-based chatbots (pdf) Chatbots have come a long way since the first one was introduced in 1966. However, to become a truly helpful user support channel, they still have a long road ahead of them. Knowledge maps, user context and structured content can help make a difference.
Making Chatbots Really Helpful and Smart (pdf) RECENT SURVEYS and predictions from industry experts show that the vast majority of companies are planning to adopt chatbots before 2020. A big question is what these chatbots will be capable of doing and what additional value they will provide for the user. We’ve already seen chatbots that Read more about Making Chatbots Really Helpful and Smart[…]
Webinar – Wednesday March 25, 6:00 pm CET or after on demand. Register here – click to view the webinar Presenters: Lisa Pampuch, Senior Director of Content Development and Product Data Management, NETGREAR James Bond, Senior Technical Writer, NETGREAR Hannah Wiltbank, Group Manager, Knowledge Base, NETGREAR Alex Masycheff, CEO, Intuillion The webinar will be recorded and will Read more about Increase Findability of Product Documentation – for End-Users and Support Agents[…]