Making Chatbots Really Helpful and Smart

Making Chatbots Really Helpful and Smart (pdf)

RECENT SURVEYS and predictions from industry experts show that the vast majority of companies are planning to adopt chatbots before 2020. A big question is what these chatbots will be capable of doing and what additional value they will provide for the user. We’ve already seen chatbots that perform simple tasks, such as ordering pizza, booking an airplane flight, giving a weather forecast, and even providing basic customer support. But how well can chatbots understand users’ needs and offer precise and useful advice tailored to a specific user’s situation?