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Smart and smarter: Overcoming limitations of rule-based chatbots (pdf) Chatbots have come a long way since the first one was introduced in 1966. However, to become a truly helpful user support channel, they still have a long road ahead of them. Knowledge maps, user context and structured content can help make a difference.
Making Chatbots Really Helpful and Smart (pdf) RECENT SURVEYS and predictions from industry experts show that the vast majority of companies are planning to adopt chatbots before 2020. A big question is what these chatbots will be capable of doing and what additional value they will provide for the user. We’ve already seen chatbots that Read more about Making Chatbots Really Helpful and Smart[…]
Webinar – Wednesday March 25, 6:00 pm CET or after on demand. Register here – click to view the webinar Presenters: Lisa Pampuch, Senior Director of Content Development and Product Data Management, NETGREAR James Bond, Senior Technical Writer, NETGREAR Hannah Wiltbank, Group Manager, Knowledge Base, NETGREAR Alex Masycheff, CEO, Intuillion The webinar will be recorded and will Read more about Increase Findability of Product Documentation – for End-Users and Support Agents[…]
If you are working with structured content or are considering DITA, the DITAToo user day is definitely worth a visit. DITAToo is the heart of your information ecosystem: from writing and managing content to automating publications and generating new content. DITAToo will integrate with taxonomy systems, with translation tools or browser-based editors. DITAToo User Day Read more about DITAToo User Day 2018[…]
Download the presentations here! The DITAToo User Day last friday was a real succes. An engaging, international audience listened to Jan Benedictus about how FontoXML helpd authors working with structured content, followed by a use case by Tom Schatteman about DITAToo and FontoXML at the Leo Stevens company in Antwerp, Belgium. How content creators benefit Read more about DITAToo User Day wrap-up[…]
DITAToo User Day 2017 has been in October. Next User Day will be Spring 2018.
One of the things we are going to show at the User Day is a live demo of a chatbot integrated into DITAToo as a customer-faced conversational interface. […]
DITAToo User Day 2017 has been in October. Next User Day will be Spring 2018. Fill in the form to register for the user day